Vacancies (4)
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Application Administrator CBS(Fixed Term - 2years) (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Support Core Banking Systems and be responsible for maintenance of Level 2 support of back-end Core Banking Application systems.
Support End Of day (EOD) operators and coordinating Level 3 support issues of all back-end Core Banking Application systems with offshore support teams for proactive and active support.
Main Responsibilities:
Support Core banking applications and work at application layer. These systems include Flexcube, cheque clearing, SWIFT, TISS, Opics, etc.
Responsible for Level 2 issues related to all core applications except the in-house developed applications which will be supported by the developers reporting under Solutions/Products Design & Architect department.
Responsible for support of EOD/EOM batches.
Responsible for UAT on testing of Applications changes.
Support of day-by-day operations & performance of Core Banking System (CBS)
Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
Service Desk's 2nd level technical support for CBS queries & incidents (Live, Data ware Housing, UAT, Report)
Escalation to 3rd level support (OFSS – Onsite & i-Support)
Follow-up and feedback on incidents escalated to OFSS.
Participate in weekly (Friday) tele-conference meetings with OFSS i-Support for status update.
Customer Call Centre's 2nd level customer support for Core Banking system related queries & incidents
Log to the Service Desk all CBS and EOC incidents encountered in the section
Provide updates to the Senior Manager.
Submit monthly report to the Senior Manager.
Attend weekly meetings with section staff to resolve issue and implement continual improvement actions
Working closely with vendor's Level 3 support team for all back-end Core Banking Application systems (e.g. OFSS resources and internal Consultants if any).
Resolve Incidents in Service Manager escalated from Level 1-Service Desk.
Analyse escalated incidents from level 1 before escalating the same to higher levels (OFSS and internal Consultants).
Participates in testing of all patches/Incidents fixes provided by System Vendor.
Perform the MOCK Run for End of months and end of year Simulation and provide reports.
Support project of Core Banking Upgrade/Replacement.
Knowledge and Skills:
Detailed understanding of the core application products setup
ICT systems support knowledge and experience.
Multi skilled in all areas of Technology Flexcube, SWIFT, TACH, Opics, network, desktop supports, etc.
Be a team player that motivates and educates other team members.
ICT Service Management skills
Excellent communication skills with internal customers as well as with higher level support teams
Qualifications and Experience:
Bachelor's degree or its equivalent in Computer Science or related disciplines from a recognized institution.
A minimum of 2 years' experience in ICT service
ICT Service Management ITILv3 certification is an added advantage.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 24-Jan-2023
Job closing date : 07-Feb-2023
Direct Sales Officer (Fixed Term - 1 year) (250 Position(s))
Job Purpose:
Drive retail sales objective of the bank through day-to-day customer visits and selling bank products and services to new and existing customers, while deepening existing customer relationships and maintain operational excellence within the appropriate service standards.
Tenure 1 year (Renewable subject to performance)
Location Central Zone, Highland Zone, Lake Zone, Northern Zone, Southern Zone, Western Zone & Dar es Salaam Zone
Main Responsibilities
Acquire new bank customers by appointment, referral solicitation or door to door canvas in the assigned territory
Open bank accounts to new customers and collect account opening fees for onward delivery to the branch
Register customer to NMB mkononi and educate on the usage of our self-service channels
Ensure all account opened meet the required KYC standards as per the bank's processes and procedures
Meet or exceed weekly, monthly or yearly sales quotas
Generate leads, upsell and cross-sell bank products and services from the customers
Participate in campaigns, special projects & events to sell bank products and services
Identify repeat businesses and create relationship by regular selling of bank products & services
Assist management in identifying viable marketing and pricing strategies
Safe keeping of working tools and marketing materials
Continuous upgrade and improve sales presentation (avoid miss-selling) and knowledge of products, services and bank tariffs
Perform any other relevant duties as assigned
Knowledge and Skills
Direct sales knowledge
Knowledge of bank products and services
Ability to handle and build customer relationships
Ability to sell outside the banking halls with daily exposure to outside environment, including inclement weather
Flexible to work within non-standard business hours
Excellent detail orientation and follow through skills
Sound consultative selling skills
Exceptional customer service skills
Communication and Presentation skills
Standard Computer skills word and excel
Qualifications and Experience
Holder of a Bachelor's degree or Diploma or equivalent
Fresh Graduates from college/university are highly encouraged to apply.
If you are interested in taking up this exciting opportunity, please register and apply by attaching the below documents
i)Your current CV.
ii)Your application letter specifying your zone of preference.
Please note that the deadline for receiving applications will be 2nd February 2023. All applications must be done through this portal.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Job opening date : 25-Jan-2023
Job closing date : 02-Feb-2023
Relationship Manager (1 Position(s))
Job Location :
Western Zone
Job Purpose:
To grow and retain a portfolio of Institutional Banking clients (both Government and Private Institutions) by performing a proactive, mobile, value adding financial partnership role, ensuring that close personal attention is given to provide a full array of customized financial solutions and services tailored to meet the growth needs Institutional clients.
Main Responsibilities:
Accountability Relationship Management and Business growth
Manage existing customer relationships through regular contacts and visits by ensuring customers banking needs are addressed effectively in a timely manner.
Partner with the product team and other internal staff to deliver a clear account plan that is based on understanding of client needs and provide appropriate solutions for clients across relevant products by capitalizing on bank's competitive attributes e.g., Network, balance sheet, brand etc.
Identify and develop a target pipeline and aggressively market for new profitable institutional customers and exploit cross selling opportunities.
Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
Manage the development of prudently priced assets, cost-effective long-term liability with reputable institutions and organizations in order to ensure the bank's maximum profitability.
Identify and take ownership of sales leads generated for the bank; Ecosystem banking – Corporate Banking, Business Banking and Retail Banking
Manage the product partners to ensure that work standards and quality work output targets are set, achieved, and maintained.
Ensure full compliance, provide oversight as well as monitor the implementation of various consumer protection requirements across Institutional Banking.
Accountability Customer Service Quality and Efficiency
Adhere to high professional standards and strive to provide quality services and competitive pricing to clients by ensuring delivery of industry-leading customer service, premier on-boarding experience, and advisory service to new and existing institutional customers.
Perform a proactive liaison role between customers, client service delivery team and back-office service fulfilment and credit functions.
Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
Accurately and efficiently process customer mandates/ documentation requirements for financial facilities.
Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
Develop and implement a client-calling schedule to visit all clients in the portfolio.
Accountability Risk Management
Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
Proactively manage client portfolio in compliance with regulatory environment, keeping up with bank's guidelines, policies and procedures to mitigate financial loss and fraud within the bank.
Maintain high standard of operational controls including adherence to Risk Management and Compliance guidelines.
Embed NMB values and code of conduct by ensuring adherence to the highest standards of ethics with relevant policies, processes, and regulations.
Consult with staff in Risk, Credit, Legal and Compliance departments to ensure that the portfolio remains credit worthy and within the policies of the bank.
Manage the Institutional Banking liability and loan book within the bank's risk appetite statement.
Prepare quality clients credit applications for submission to CREDCO.
Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
Ensure proper record keeping for all documents submitted by clients for services at the bank
Knowledge and Skills:
Knowledge of general banking practices, policies, procedures, and regulatory environment.
Good current knowledge of different industry sectors and sector risk profiles/ trends
Possess an intimate understanding of Institutional competitor activity, drivers, products, strengths, vulnerabilities, market-share, and client base accordingly to meet business objectives.
Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
Strong customer relationship and sound understanding of bank's products, policies and procedures.
Analytical – ability to identify and analyze patterns and trends, to see the relationship between cause and effect, with an enquiring mind.
Fluent in verbal and written communication in English and Swahili.
Strong in numerical skills and financial acumen to analyze evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios,
Persuasive - enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.
Computer literacy i.e., Word/Excel/Power point skills.
Qualifications and Experience:
Bachelor's degree or its equivalent in Economics, Business Administration, Finance, Marketing Statistics or Research.
Master's Degree in Business Administration is an added advantage.
A minimum of 5 years' experience in Relationship Management managing government and other public sector clients
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 24-Jan-2023
Job closing date : 07-Feb-2023
Relationship Manager - Scheme Financing (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for growing both Liabilities (Deposits) and Assets from MSMEs (Micro and Small Medium Enterprises) in scheme financing, advising Business Banking department on business strategy to build up and grow scheme financing, anchor propositions, contracting based client's portfolio and overall department strategy, assisting Relationship Officers/Branch Managers in recruiting business customers to ensure business growth for scheme financing portfolio.
Main Responsibilities:
Actively selling scheme financing deposits, contractors and anchor propositions for credit facilities, and cross selling of other bank products (Forex, Fund Transfer, Internet Banking etc.)
Explore business opportunities to grow scheme and deposit book and monitor performance of existing portfolio.
Appraise scheme financing credit applications and anchor proposals submitted by Business Centers and Branches and provide recommendations for decision making.
Take a leading role in driving scheme financing portfolio activities, through networking and promoting awareness of this segment with SME with business centers and branch managers.
Build the capacity of the Relationship Managers/officers through on-going mentoring and support to ensure quality credit application and business growth.
Take a leading role in scheme business development through an effective call program to both existing and prospects for different companies under different industries.
Create awareness of scheme products within and outside business unit as well as training branches and working closely with other respective departments.
Actively contribute to development/review of credit policy for the bank to ensure it is aligned with scheme best practice and statutory requirements.
Review of Top tier SMEs, Contractors, Corporate clients, market intelligence reports, workshops/focus group reports and review product design and performance to establish if change, redesign, or re-launch is appropriate.
Ensure that customer satisfaction for the scheme financing portfolio is achieved by providing accurate advice for selling in line with customers' expectations.
Prepare budget and projections for the scheme financing assets and deposit products. The budget to include the list of existing, prospective, and potential customers to benefit from the loan and deposit products.
Perform other duties as may be directed or assigned by his/her superior.
Knowledge and Skills:
In-depth understanding of features under anchor propositions and scheme financing products.
Strong credit analysis skills.
Good customer relationship and sound understanding of bank's loan products, policies, and procedures.
Conversant with standard computer applications (Excel, Word, and Access).
Good communication skills with high proficiency in the use of English and Kiswahili.
Excellent business management, leadership, coaching, and team building skills.
Qualifications and Experience:
Bachelor's degree or its equivalent in Finance, Accounting, Economics, Banking and Procurement via supply chain management and or other relevant fields of studies from recognized higher learning institutions.
Possession of a Master's degree will be an added advantage.
Three years relevant experience in working with FMCG's industries/sectors, (i.e. Fast Moving Consumer Goods) and Contractors.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job opening date : 19-Jan-2023
Job closing date : 02-Feb-2023
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